Learning Center

Common problems and fixes

Find what went wrong, see why it happens, then open the guide with the fix.

My file imports at the wrong size

My file imports at the wrong size
Why it happens
Some files carry no physical size, and software that guesses the units or the page margins gets the scale wrong.
Fix
After importing, check one measurement you know in millimetres, and choose the export that carries real dimensions.
Read the fix: Which file to download for your machine

My laser cut does not match the print

My laser cut does not match the print
Why it happens
The printed artwork and the cut path only line up when both files share the same origin, the same scale and registration marks your machine can read.
Fix
Keep both files at 100%, add the registration targets and check the outline on scrap before cutting.
Read the fix: Print and cut in LightBurn: align artwork and cut paths

My layers do not line up or cut twice

My layers do not line up or cut twice
Why it happens
Every sheet in a stack needs the same frame and scale, and a duplicate line makes the laser cut the same path twice.
Fix
Keep the shared frame on every layer, remove duplicate paths and set one operation per colour.
Read the fix: Cut and assemble layered SVG projects in LightBurn or xTool Studio

My inkjet print is scaled or clipped

My inkjet print is scaled or clipped
Why it happens
Printer drivers scale to fit the page or add margins unless you tell them not to.
Fix
Print the PDF at actual size (100%) and measure the test square before printing the real piece.
Read the fix: Print MyLaserTools PDFs and PNGs at actual size on an inkjet printer

How do I find laser settings for this material?

How do I find laser settings for this material?
Why it happens
Power and speed depend on your laser, its lens and the exact sheet you bought.
Fix
Run a material test grid on a scrap of the same sheet and note the settings that worked.
Read the fix: Run a laser material test in xTool Studio or LightBurn

My 3D print comes out in one colour

My 3D print comes out in one colour
Why it happens
An STL holds the shape only, with no colours. A 3MF keeps each colour as its own part, but the slicer still needs a filament for each part.
Fix
Download the 3MF, keep its parts together as one object and choose a filament for each part. With one nozzle and no AMS, add a filament change at the layer where the new colour starts.
Read the fix: 3D print MyLaserTools models: Bambu, Snapmaker, PrusaSlicer and Cura

My Cricut cuts every letter separately

My Cricut cuts every letter separately
Why it happens
Design Space cuts every separate shape on its own unless you join them, and Attach only keeps pieces in place on the mat.
Fix
Pick a script font that joins its letters, or select the letters and the backing and click Flatten for Print Then Cut. For vinyl, select everything and click Attach so the layout stays as you arranged it.
Read the fix: Cut vinyl and Print Then Cut MyLaserTools designs in Cricut Design Space

My UV print looks pale or see-through

My UV print looks pale or see-through
Why it happens
UV ink is semi-transparent. Without a white layer under it, the colour of the surface shows through and dark or clear sheets swallow the colours.
Fix
Print a white backer first, under the whole design or only under the parts that need solid colour. Hide the Background at export so the printer can build the white from the transparent PNG.
Read the fix: UV printing full-color maps on wood and acrylic

Troubleshooting in each guide

These guides end with their own troubleshooting section.